Hello again Mollie Hartley,
We've worked hard to make MozyHome as easy to use and reliable as possible. And we think we've done a pretty good job.
Sometimes though, computers are funny and you might need a little help getting everything working together properly. That's where tech support comes in.
As a MozyHome Free user, you have a couple of options:
- Our online support center is full of helpful information and is often the quickest way to find answers to many of your frequently asked questions, such as:
- If you don't see the answer to your question in our FAQ, then look in the MozyHome Windows Client Manual (PDF). It contains detailed setup and configuration instructions for almost every situation.
- If you want help from a human, contact our friendly tech support team at homesupport@mozy.com. They'll be glad to help you out.
- If you decide to upgrade to MozyHome Unlimited, you'll have free access to technical support agents through online chat. This can be a convenient way to have your questions answered quickly.
We know you have lots of options for backing up your precious files, and we're very happy you've chosen MozyHome. Hopefully you won't have any issues getting MozyHome working on your computer, but if you do, now you know what to do.
Be Safe,
Ryan Jenkins
Manager of Email Marketing |  Tech Support Tip | Mozy allows uploads of up to 1 Mbps (1000 Kbps). If you're getting less than that, it could be because:
1- your internet provider caps your upload speed.
2- other programs are running that are using bandwidth.
3- your Mozy settings are set to throttle your bandwidth.
For help with this or other issues, visit the Mozy Online Support Center. |
| | MozyHome Unlimited
| Lots of stuff to back up?
Unlimited backup for your home computer for only $4.95 per month
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